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Frequently Ask Questions

What is the minimum order quantity (MOQ) for your products?

Our Minimum Order Quantity (MOQ) varies depending on the product.

For Rice and Onions: Generally, we require a minimum order of one 20-foot container to ensure cost-effective shipping for our clients. However, we can discuss smaller trial shipments on a case-by-case basis.

For Textile Products (Carpets, Curtains, Bedcovers): The MOQ is more flexible and is based on the specific product, design, and materials. Please contact us with your detailed requirements, and we will provide you with the specific MOQ.

How do you ensure the quality of your agricultural and textile products?

Quality assurance is at the core of our business.

For Rice and Onions: We source our products from reputable farms and suppliers who adhere to strict quality standards. Our products undergo rigorous quality checks and are certified by relevant Indian authorities like APEDA (Agricultural and Processed Food Products Export Development Authority) and FSSAI (Food Safety and Standards Authority of India). We also provide third-party inspection reports upon request.

For Textile Products: Our textiles are crafted by skilled artisans and undergo a multi-stage quality control process. We inspect for everything from fiber quality and colourfastness to stitching and finishing. We can also provide sample swatches for your evaluation before you place a bulk order.

What are your payment terms?

To facilitate a secure transaction for both parties, we offer the following payment terms:

Irrevocable Letter of Credit (L/C) at Sight: This is our most preferred and secure method of payment and Wire Transfer (W/T)

What shipping options do you offer?

We ship our products globally and offer the following shipping incoterms:

FOB (Free on Board): We will deliver the goods to the designated port of loading in India.

CIF (Cost, Insurance, and Freight): We will arrange for the sea freight and insurance to your destination port.

CFR (Cost and Freight): We will arrange for the sea freight to your destination port, and you will be responsible for the insurance. We work with reliable freight forwarders to ensure timely and safe delivery of your consignment.

What are the different varieties of rice and onions you export?

We offer a wide range of Indian rice and onions to cater to diverse global preferences.

Rice: Our rice selection includes popular varieties like Basmati (1121, 1509), Non-Basmati (Sona Masoori), and Broken Rice.

Onions: We primarily export Red Onions, and white Onions, available in various sizes.

Please let us know your specific requirements, and we can provide you with detailed specifications.

How long will it take to receive my order?

The lead time for an order depends on the product, quantity, and destination.

For Rice and Onions: Typically, the processing and shipping time is between 20 to 30 days from the date of order confirmation and receipt of payment.

For Textile Products: The production and delivery time can range from 30 to 60 days, depending on the complexity of the design and order size. We will provide you with a more precise delivery schedule once your order is finalized.

What documentation do you provide with the shipment?

We provide a comprehensive set of documents to ensure a smooth customs clearance process in your country. These typically include:

  • Commercial Invoice
  • Packing List
  • ill of Lading (or Airway Bill)
  • Certificate of Origin
  • Phytosanitary Certificate (for rice and onions)
  • Fumigation Certificate (where applicable)
  • Quality and Inspection Certificates

Any other documents as required by the importing country.

Can you provide customized packaging and private labelling?

Yes, we can offer customized packaging and private labelling for bulk orders. Please share your branding and packaging requirements with us, and we will work with you to create a solution that meets your needs. Additional charges may apply for customized services.

Do you provide samples?

We understand the importance of evaluating product quality before making a large commitment.

For Rice and Onions: We can provide small samples. The samples are free of charge, but the courier charges will be borne by the buyer.

For Textile Products: We can provide sample swatches or even a single product sample. The cost of the sample and the shipping charges will be borne by the buyer, which may be adjusted against a future bulk order.

How do I place an order?

Placing an order with us is a straightforward process:

Send us your inquiry: Let us know the product you are interested in, the required quantity, destination port, and any other specific requirements.

Receive our quotation: We will send you a detailed proforma invoice with the price, specifications, and terms.

Confirm the order: Once you are satisfied with the quotation, you can confirm the order and arrange for the payment as per the agreed terms.

Order processing and shipment: We will then process your order and keep you updated on the shipment status until it reaches your destination.